FAQ

Frequently asked questions about Monimoto

• Is there a subscription fee?

  There is no forced subscription. We take a monthly fee of 3 Euros for GSM connectivity. This is billed annually and payment is conducted via the Monimoto app. If you choose to use your own SIM card, you won't pay us a penny!

• Why is it better than a tracker for £35?

  For starters, trackers need installation. This usually involves a lot of technical processes, including wiring. Monimoto requires none of this and is not wired into your bike directly. This is to ensure it doesn’t drain your motorcycle battery.
  
  It’s also worth noting that while trackers are always online, Monimoto sleeps quietly until it’s interrupted by movement or vibrations in the bike. It then calls your mobile phone in one minute to notify you of the unauthorised vehicle use.
  
  Finally, trackers are configured through USB, software or SMS, while Monimoto can be configured quickly and simply via Bluetooth.

• Can I use it as a GPS tracker?

  Monimoto is primarily an alarm system. If your keys aren’t nearby, Monimoto will enter alarm/tracking mode. It will then start sending you location notifications every 5 minutes while the vehicle is moving and every 30min when the vehicle is stationary and in alarm mode. It’s important to note that, when active, the GPS and GSM receivers will reduce your battery life considerably.

• Which smartphones can be used with Monimoto?

  The device can be used with iOS 9.1 or Android 5.0 devices and all subsequent operating systems EXCEPT Android 6.0. Android 6.0.1 has addressed Bluetooth connectivity problems and Monimoto works OK with it. Your smartphone must have Bluetooth 4.0+ (BLE) functionality, as the connection between your phone and Monimoto device utilises this technology.

• Can I use my own SIM card in Monimoto device?

  Technically, using your own SIM card is a possibility. However, users should consider the following;
  - The Monimoto SIM provided has roaming enabled by default, ensuring it will work anywhere in the European Union and in a number of other European countries too.
  - The Monimoto SIM card provided allows us to notify you when it is due to expire.
  - The Monimoto SIM provided offers users 2 months of free GSM service across the EU. After this initial two month period, the cost rises to just 3 Euros a month!
  
  

• What is alarm mode?

  Alarm mode activates when the Monimoto suspects theft. After being triggered by movement and recognising that the key is not in place, Monimoto wakes up, turns on GPS, GSM and other communications, and immediately sends notifications to its owner.
  This mode uses more battery power, so it’s a good idea to avoid use when not necessary.
  

• Batteries

  The Monimoto device requires 2 x CR123A batteries, which are easily found in most convenience stores. Once the batteries are drained (users are notified when the battery is running low), simply open the device, remove the old batteries, insert new ones, and close the device.

• Key

  The Monimoto key fob acts like a regular key. If the key fob is not in place, any movement or vibration activates alarm mode. It is possible to add up to three keys to a single Monimoto device. Similarly, if you happen to own more than one Monimoto device, the same key fob can be used with a number different devices.

• I like it! How can I become a partner?

  If you’re interested in the product and want to find out more about the possibility of becoming a partner, simply send an email to [email protected] and we’ll get back to you as soon as possible.