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FAQ

Find out the answers to the most popular questions about Monimoto Device, Keyfob, SIM card and Mobile App

Monimoto Device

  • How is Monimoto different from other trackers?
    • DIY system – almost no technical knowledge is required from you! You will not need to do any wiring, nor have any special tools. All you need to do is setup your Device using the Monimoto App and attach it to your motorcycle.
    • You do not need to recharge the batteries every 2 weeks. Monimoto primary batteries last for a very long. Depending on the brand of the batteries and activity, they should easily last a year (the same pair of batteries).
    • Monimoto also has an international SIM card inside that works in North America and most European countries.
    • Monimoto doesn’t drain your motorcycle’s 12V or 6V battery. Your bike is guaranteed to start. Monimoto will never breach your bike warranty.
    • Device calls your mobile phone in one minute to notify you of the unauthorized vehicle use. You will be notified immediately, where other trackers just send text messages or emails, which nowadays can be left ignored. On the other hand, most react to a phone call.
    • Monimoto automatically arms and disarms itself.
  • What's the difference between Monimoto MM5 and MM6 versions?

    Monimoto MM5 (2G) supports European GSM bands and works on 2G network only. Monimoto MM6 (3G) has 2G/3G capabilities and can work with any global carrier. There are more 3G cellular towers available throughout the world than 2G, therefore Monimoto MM6 has better coverage and better location precision indoors and in the cases of no GPS signal.

    In other words, MM6 works in most countries of the world while Monimoto MM5 version works in European Union plus several other countries.

  • In what countries does Monimoto MM5 (2G) work?

    Monimoto MM5 (2G) version works within European Union territory plus some additional countries. You can find all of the countries and carriers in our support section.

  • In what countries does Monimoto MM6 (3G) work?

    Monimoto MM6 (3G) version works in almost every country of the world. In most regions you will be able to use it with Monimoto default SIM card. You can find all of the countries in our support section.

    If you are heading to a foreign country which is not listed in this table – make sure you use a local SIM card of that country.

  • Can I use multiple Devices with a single phone?

    Yes! You can have as many Devices as you want, and all of them can be paired with the same smartphone. All of your devices will appear in one list in the Monimoto App.

    Also let’s take this example: Bruno has an adventure bike that he travels with and a cafe racer that he built himself. He bought two Monimoto Devices and put each one of them into one of his vehicles to protect them. Given that he is the only owner of two vehicles, he can pair all of his Devices with his smartphone and only one of the Keyfobs. Then, whichever vehicle he is using – both Devices are ready to report a theft in case it occurs. Bruno will receive all notifications in one place.

  • Can I lend my Monimoto-equipped vehicle to a friend?

    If you want to lend your vehicle and want it to remain protected – give your Monimoto-equipped motorcycle and the Monimoto Keyfob to a friend. This way, the vehicle remains protected. If an alarm is activated, you will receive a call and push notifications to your phone.

    If you only give your Monimoto-equipped vehicle to a friend without a Keyfob – you can send Monimoto to sleep for up to 24 hours. This way, however, it will not remain protected for 24 hours as it will not be looking for motion while the Device is in sleep mode. When the sleep period ends – you will receive a notification with current Monimoto coordinates.

    If you only give your Monimoto-equipped vehicle to a friend without a Keyfob, you can constantly get locations in 5 or 30 min periods. Battery will be consumed on average in 2-7 days in this mode, depending on whether the Device is moving or idle.

  • Will Monimoto sound an alarm?

    Monimoto will only notify you that your motorcycle is moving. It will not sound any alarm, block any mechanical parts of your motorcycle, or give itself away in any other way.

  • Is Monimoto waterproof?

    Yes, Monimoto and the Keyfob both meet IP65 standards, meaning they are protected from dust and against low-pressure water jets, such as a faucet. That should be more than enough for normal use.

  • What vehicles can Monimoto be used with?

    Monimoto is one of the few GPS trackers in the market that can protect cross bikes as most of them do not have battery at all. Monimoto is also a perfect choice for retro cars, vintage bikes, all ATVs, Quads, caravans, trailers and any cars.

  • Can I see my vehicle's location at any given time with Monimoto?

    No. Monimoto is not a real time tracker and you will not be able to see your vehicle’s location at any given time. Being a wireless device it can be easily hidden but also has to save power exclusively for theft event. Therefore Monimoto device always ‘sleeps’ and only activates itself when two conditions are met – motion is detected and the keyfob is not found nearby. When the tracker is active – it transmits the location details every 5 minutes (or every minute if selected).

    What one can also do is set a daily location update in Monimoto app settings. The location details then will be sent once per day even in ‘sleep’ mode.

Monimoto Keyfob

  • What is Monimoto Keyfob?

    The Keyfob is a small device that comes with the Monimoto set. When the Keyfob is not present near the motorcycle, any sufficient movement or vibration activates the Alarm mode in Monimoto. (To trigger the alarm, other conditions must be fulfilled.).

    Monimoto Keyfob is not supposed to be used as a key chain and should be kept separate from your motorcycle keys. This way, if your keys are stolen or lost – you will not need to fear that your motorcycle can be stolen without any notifications. We recommend that you keep your Monimoto Keyfob in the pocket of your motorcycle jacket or trousers.

    Tip: If you keep the vehicle close to your house, less than 30 meters away (100 ft) – make sure that the Keyfob and the Device does not retain the connection between each other. If they do – alarm will not start until the bike is taken away, out of the Keyfob & Device reception zone. If your bike is kept outside and the Kefoby is inside, the reception zone can vary from few meters to 30 meters (100 ft), depending on the walls and other concrete objects. Only in rare occasions the Keyfob can connect to Monimoto Device at more than 15 meters (50 ft) distance, as walls or windows limit the radio signal significantly.

  • How many Keyfobs can I add to Monimoto Device?

    You can add up to 3 Keyfobs to each Monimoto Device. If you happen to have more than 1 Monimoto Device, same Keyfob can be used with multiple devices.

  • How many Monimoto Devices can I add to one Keyfob?

    You can pair one Keyfob to as many Monimoto Devices as you like. For example, your car and your motorcycle – you can use same Keyfob since you would not drive both vehicles simultaneously.

    When pairing Monimoto Device with a new Keyfob that is already paired with another Device – it’s important to make sure that you only have that one Monimoto Device within reception range at that moment. Otherwise, you can not add the same Keyfob to the other Monimoto Device.

SIM card

  • Are there any fees I need to pay after purchase?

    There is no compulsory subscription. We only take a monthly fee of €3 for GSM connectivity. This is billed annually and payment is conducted via the Monimoto App. If you choose to use your own SIM card, you won’t pay us a cent!

  • How do I pay for Monimoto SIM card / GSM service?

    In general – you will be charged a €3 fee (paid for the whole year in advance, as a €36 annual fee). You will receive two notifications before the end of the free GSM service period (which is 2 months). When GSM service expires – you will be able to renew your account from the Monimoto App.

  • Can I use my own SIM card in Monimoto device?

    Monimoto cannot guarantee that the SIM card will work, even if, in our experience, we know that most SIM cards work properly. Please contact your provider to verify that it will be fully compatible with our device and that there are no commercial restrictions.

  • Will the device work with non-monimoto SIM card?

    Yes, it will. You can swap the default card with your local SIM card wherever you are and use the device without limitations.

    For third party SIM cards, you need to enter APN – ask your local operator.

    Monimoto Devices, as well as our SIM cards, support different regions so please check corresponding articles in Monimoto Device section to see if the Device works in your home country (or destination country if you are heading abroad).

  • Can I use Monimoto SIM card in my smartphone?

    We do not understand why you would need it. The Monimoto SIM card should only be used in the Monimoto GPS tracker, therefore if you try to use it from a smartphone it will be completely blocked. If this happens, you will need to contact Monimoto Technical Support so that they can unlock it. Please note that there will be a charge for the unlocking procedure!

Batteries

  • Can I charge Monimoto batteries?

    No. This is strictly forbidden as it can lead to a fire, chemical leak, and other dangerous and undesired consequences; including a possible explosion.

  • What affects the battery life? How can I save battery power?

    Monimoto Device
    Alarm Mode is the main factor that drains the battery. With this in mind – you don’t want to have many false alarms. In other words, avoid moving the Monimoto when the Keyfob is away. New batteries are enough for up to 500 location notifications.

    Monimoto Keyfob
    In general, any kind of motion or vibration drains the Keyfob battery. While riding a motorcycle, the lowest energy consumption is observed when the Keyfob is next to Monimoto. While the motorcycle is parked the lowest energy consumption is observed when the Keyfob is outside of the range of the Monimoto. This suggests that carrying the Key with you at all times is not efficient, and that is true. However, we do not recommend leaving the Keyfob next to your motorcycle either as that will leave the motorcycle unprotected.

  • How do I know if my Monimoto's batteries are empty?

    You should be notified by a push notification when Monimoto battery level falls below 20%. Do not wait until they are completely empty and replace when the notification is received.

    Easiest way to get most recent battery level is to connect to Device via app in Settings tab. Once you connect – battery is checked and the latest level in is shown.

    You can also check the red LED on the device. If it is blinking one long flash every second – the battery is very low.

  • How long will Monimoto work in Alarm mode?

    In Alarm mode, the batteries are drained fast. It depends if Monimoto is continuously moving or not (batteries drain faster if moving), but you can expect around 10 days in either case. New battery set usually is enough for up to 500 location notifications.

  • What batteries does Monimoto Device use?

    Monimoto Device comes with two CR123A primary batteries that can be easily found in most convenience or photo equipment stores. Once the battery level reaches the critical level (don’t worry, you will be notified), simply open the enclosure, remove the old ones, insert new, and close the enclosure. Keyfob is powered by one CR2450 battery.

    IMPORTANT: You must not use rechargeable batteries if you find any for sale at all. They have a different electrical parameters and we cannot guarantee that Monimoto will work properly, nor that the correct battery level will be displayed.

    Also – do not use new and old batteries together as this will lead to the false battery level indication in the app.

Monimoto App

  • Which smartphones can be used with Monimoto?

    Monimoto is compatible with all iPhone models from the iPhone 5S, iOS version 10.3.1 or later; Android version 5.0 or later. The only other condition: your smartphone must have Bluetooth 4.0+ (BLE) as the connection between your phone and Monimoto is arranged using this technology.

    Monimoto does not work with Android Marshmallow 6.0. More about this issue can be found here.

  • What languages are your App and notifications available in?

    English, Italian, Russian, Spanish, Japanese, German and French are currently the languages of our app and of all the push notifications and events. More languages will be introduced in the future.

  • Can I receive notifications to multiple phones?

    Yes, that is possible. You can receive push notifications (but not calls) to as many phones as you like. All you need to do is simply login with the same account (your phone number that you used to setup Monimoto for the first time is your account ID). All the auxiliary phones will have limited access to Monimoto (it’s called cloud access). For example, you will not be able to configure Monimoto settings from them, but you will receive push notifications to all phones in case of alarm.

  • Should I keep Bluetooth always ON on my phone?

    Monimoto device utilizes Bluetooth only for initial pairing and for adjusting settings. Therefore, it is up to you whether you want to keep Bluetooth on or off. Bluetooth 4.0 is low power technology, and it does not have a significant affect on your phone’s battery, when in standby.

Support

You can find User guide and more answers on our dedicated Monimoto support website.