FAQ

Monimoto Devices

• How is Monimoto different from other trackers?

  
  • DIY system – almost no technical knowledge is required from you! You will not need to do any wiring or have any special tools. All you need to do is setup your Device using the Monimoto App and attach it to your motorcycle.
  • You do not need to recharge the batteries every 2 weeks. Monimoto primary batteries last for a very long time. Depending on the brand of the batteries and activity of the device, they should easily last a year (the same pair of batteries).
  • Monimoto also has embedded an eSIM card.
  • Monimoto doesn’t drain your motorcycle’s 12V or 6V battery. Your bike is guaranteed to start. Monimoto will never breach your bike warranty.
  • Device calls your mobile phone in one minute to notify you of the unauthorized vehicle use. You are notified immediately as opposed to other trackers that just send text messages or emails, which nowadays can be left ignored. Gladly, most react to a phone call.
  • Monimoto automatically arms and disarms itself.

• Will Monimoto sound an alarm?

  

  Monimoto will only notify you that your motorcycle is moving. It will not sound any alarm, block any mechanical parts of your motorcycle, or give itself away in any other way.

• Is Monimoto water resistant?

  

  Yes, Monimoto and the Key Fob both meet IP65 standards, meaning they are protected from dust and against low-pressure water jets, such as a faucet. That should be more than enough for normal use.

• Can I use Monimoto for a real time tracking?

  

  Without your Key Fob nearby, Monimoto will enter Alarm mode. It will start sending you location notifications every 5 minutes while the vehicle is moving. If movement stops, the user receives a notification that the moving stopped and alarm is cancelled. After approximately 30 minutes the user receives the final location of the vehicle. If at any time after the alarm was cancelled movement is detected again, the system will automatically start tracking and the cycle will start again.

Monimoto 9 (NEW)

• In what countries does Monimoto 9 work?

  

  Monimoto 9 version comes with an embedded eSIM card and works internationally. You can find all of the countries in our support section.

• How long will Monimoto 9 work in Alarm mode?

  

  Depends what the battery level was before. With fully charged you may expect up to 500 locations 5 min intervals or several days of tracking.

• What batteries does Monimoto 9 Device use?

  

  Monimoto 9 comes with a 900mAh rechargeable Lithium battery. This battery is not meant to be replaced, do not attempt to disassemble M9 device and remove the battery.

  The Monimoto 9 Key Fob is powered by a 3V Lithium CR2032 battery. These coin batteries are easily found in most convenience stores or photo equipment stores.

• How long does it take to fully charge the battery?

  

  A full charge of Monimoto battery takes about 1.5 Hours. (at room temperature) at temperatures less than +15C the charging current is limited to minimum to increase battery life expectancy – it would take up to 6 hours.

• How often do I have to charge my Monimoto 9?

  

  The Monimoto 9 battery can last up to 12 months.

Monimoto 7

• In what countries does Monimoto 7 (LTE Cat-M1) work?

  

  Monimoto 7 version comes with an embedded eSIM card and works internationally. You can find all of the countries in our support section.

• Can I charge Monimoto 7 batteries?

  

  No. This is strictly forbidden as it can lead to a fire, chemical leak and other dangerous and undesired consequences, including a possible explosion.

• What batteries does Monimoto 7 device use?

  

  Monimoto 7 comes with two Lithium AA 1.5V primary batteries that can be easily found in most convenience stores. Once the battery level reaches the critical level (don’t worry, you will be notified), simply open the enclosure, remove the old ones, insert new, and close the enclosure. Key Fob is powered by one CR2032 battery.

  IMPORTANT: You must not use rechargeable batteries. They have different electrical parameters and we cannot guarantee that Monimoto will work properly or that the correct battery level will be displayed.

  Also – do not use new and old batteries together as this will lead to the false battery level indication in the app.

• How long will Monimoto work in Alarm mode?

  

  In Alarm mode, the batteries are drained faster. It depends if Monimoto is continuously moving or not (batteries drain faster if it is), but you can expect around 10 days days in either case. New battery set usually is enough for ~500 locations.

Monimoto Key Fob

• What is Monimoto Key Fob?

  

  The Key Fob is a small device that comes with the Monimoto set. When the Key Fob is not present near the motorcycle, any sufficient movement or vibration activates the Alarm mode in Monimoto. (To trigger the alarm, other conditions must be fulfilled.).

  Monimoto Key Fob is not supposed to be used as a key chain and should be kept separate from your motorcycle key. This way, if your keys are stolen or lost – you will not need to fear that your motorcycle can be stolen without any notifications. We recommend that you keep your Monimoto Key Fob in the pocket of your motorcycle jacket or trousers.

  Tip: If you keep the vehicle close to your house, less than 30 meters away (100 ft) – make sure that the Key Fob and the device does not retain the connection between each other. If they do – alarm will not start until the bike is taken away, out of the Key Fob & device reception zone. If your bike is kept outside and the Key Fob is inside, the reception zone can vary from few meters to 30 meters (100 ft), depending on the walls and other concrete objects. Only in rare occasions, the Key Fob can connect to Monimoto device at more than 15 meters (50 ft) distance, as walls or windows limit the radio signal significantly.

• How many Monimoto devices can I add to one Key Fob?

  

  You can pair one Key Fob to as many Monimoto devices as you like. For example, your car and your motorcycle and you can use the same Key Fob, since you would not drive both vehicles simultaneously.

  When pairing Monimoto device with a new Key Fob that is already paired with another device – it’s important to make sure that you only have that one Monimoto device within reception range at that moment. Otherwise, you can not add the same Key Fob to the other Monimoto device.

  Note that you may need to connect to your Monimoto in the app via Bluetooth just before you ride your motorcycle.

SIM card

• Are there any fees I need to pay after purchase?

  

  There is no compulsory subscription. We only take a yearly fee of €39 for GSM connectivity. This is billed annually and is not refundable. Payment is conducted via the Monimoto App.

• How do I pay for Monimoto SIM card / GSM service?

  

  In general – you will be charged a €3.25 fee (paid for the whole year in advance, as a €39 annual fee). You will receive two notifications before the end of the free GSM service period (which is 2 months). When GSM service expires – you will be able to renew your account from the Monimoto App. Subscription fee is not refundable.

• Can I use my own SIM card in Monimoto 7 device?

  

  No. Monimoto 7 has an embedded eSIM card. It can not be replaced by your own SIM card.

Batteries

• What affects the battery life? How can I save battery power?

  

  Monimoto device
  Alarm Mode is the main factor that drains the battery. With this in mind – you don’t want to have many false alarms. In other words, avoid moving the Monimoto when the Key Fob is away. New batteries are enough for up to 500 location notifications.

  Monimoto Key Fob
  In general, any kind of motion or vibration drains the Key Fob battery. While riding a motorcycle, the lowest energy consumption is observed when the Key Fob is next to Monimoto. While the motorcycle is parked, the lowest energy consumption is observed when the Key Fob is outside of the range of Monimoto. This suggests that carrying the Key Fob with you at all times is not efficient, and that is true. However, we do not recommend leaving the Key Fob next to your motorcycle either as that will leave the motorcycle unprotected.

• How do I know if my Monimoto's batteries are empty?

  

  You should be notified with a push notification when Monimoto battery level falls below 20%. Do not wait until they are completely empty and replace them when the notification is received.
  Easiest way to get most recent battery level is to connect to device via app in Settings tab. Once you connect – battery is checked and the latest level in is shown.

Monimoto App

• Which smartphones can be used with Monimoto?

  

  Monimoto is compatible with all iPhone models from the iPhone 5S, iOS version 9.3 or later; Android version 5.0 or later. The only other condition: your smartphone must have Bluetooth 4.0+ (BLE) as the connection between your phone and Monimoto is arranged using this technology.

  Monimoto does not work with Android Marshmallow 6.0. More about this issue can be found here.

• What languages are your App and notifications available in?

  

  English, Italian, Russian, Spanish, Japanese, German and French are currently the languages of our app and of all the push notifications and events. More languages will be introduced in the future.

• Can I receive notifications to multiple phones?

  

  Yes, that is possible. You can receive push notifications (but not calls) to as many phones as you like. All you need to do is simply login with the same account (your phone number that you used to setup Monimoto for the first time is your account ID). All the auxiliary phones will have limited access to Monimoto (it’s called cloud access). For example, you will not be able to configure Monimoto settings from them, but you will receive push notifications to all phones in case of alarm.

• Should I keep Bluetooth always ON on my phone?

  

  Monimoto device utilizes Bluetooth only for initial pairing and for adjusting settings. Therefore, it is up to you whether you want to keep Bluetooth on or off. Bluetooth 4.0 is low power technology, and it does not have a significant affect on your phone’s battery, when in standby.